Job Title: Accounts Receivable Specialist II

Job Type: Full-time, on-site

Salary: $30-$36/hour

Job Summary:

The Accounts Receivable Specialist II is responsible for performing advanced accounts receivable functions, ensuring timely and accurate processing of transactions, managing collections, and maintaining strong customer relationships. This role requires a thorough understanding of accounts receivable principles, experience with complex billing situations, and the ability to contribute to process improvements.

Responsibilities:

Advanced Invoice Processing and Collections

• Generate and distribute complex invoices to customers accurately and in a timely manner.

• Manage a portfolio of assigned accounts, including high-value or complex accounts, with a focus on minimizing delinquency.

• Proactively monitor customer accounts for outstanding balances, identify trends, and implement effective collection strategies.

• Initiate appropriate collection actions, including sending formal demand letters and coordinating with external collection agencies or legal counsel as needed.

Account Management and Reconciliation

• Maintain accurate and up-to-date customer records, including detailed notes on collection activities and customer interactions.

• Perform complex account reconciliations, including resolving discrepancies related to payments, billing, and chargebacks.

• Process complex credit memos, adjustments, and refunds, ensuring proper documentation and approval.

• Prepare and analyze accounts receivable aging reports, providing insights and recommendations to management on collection effectiveness and potential risks.

Payment Processing and Documentation

• Ensure all payments, including complex transactions, are accurately recorded and posted to the correct accounts.

• Prepare and manage bank deposits, including electronic transfers and reconciliations.

• Maintain organized and accurate accounts receivable files and documentation, ensuring compliance with internal controls and audit requirements.

Customer Service and Communication

• Provide exceptional customer service to internal and external stakeholders, addressing complex billing inquiries and resolving escalated issues.

• Communicate effectively with customers, sales teams, and other departments to facilitate timely payment and resolve disputes.

• Build and maintain strong relationships with key customers to ensure customer satisfaction and minimize collection issues.

Process Improvement and Leadership

• Identify opportunities to streamline accounts receivable processes, improve efficiency, and reduce errors.

• Assist in the development and implementation of new accounts receivable policies and procedures.

• Participate in special projects and initiatives related to accounts receivable as assigned.

• Assist with internal and external audits.

Qualifications

• High school diploma or equivalent required.

• Associate's or bachelor's degree in accounting, finance, or a related field preferred.

• 3-5 years of experience in accounts receivable or a related role, with increasing responsibility.

• Proven experience with accounting software and ERP systems

• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis.

Skills and Abilities

• Thorough understanding of accounting principles and accounts receivable processes, including advanced collection techniques.

• Excellent attention to detail and a high degree of accuracy in handling complex financial transactions.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent organizational, time-management, and prioritization skills.

• Effective verbal and written communication skills, with the ability to communicate professionally with all levels of internal and external stakeholders.

• Strong customer service and interpersonal skills, including negotiation and conflict resolution abilities.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Proficiency in data entry, record-keeping, and financial reporting.

• Familiarity with relevant laws and regulations related to collections and credit.

WHY WORK FOR US?

Golden State Communications fosters a collaborative and supportive work environment built on the foundation of teamwork, humility, integrity and customer success. These values aren’t just words on our wall; they are the driving force behind everything we do. We believe in empowering our employees to reach their full potential while contributing to the company’s success. If you thrive on collaboration, embrace continuous learning, value transparency and are passionate about customer satisfaction we would love to have you be part of our team.

About GOLDEN STATE COMMUNICATIONS, INC

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry-standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.